Welcome to Sugar SympHoney!
By accessing this website or purchasing from Sugar SympHoney (“we,” “us,” or “our”), you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read them carefully before using our services. If you do not agree with these Terms, please refrain from using our website or ordering from us.
1. Site Use and Acceptance of Terms
By visiting our site and/or purchasing from us, you accept these Terms as well as additional guidelines, policies, and conditions referenced herein. These apply to all visitors, browsers, customers, and others who interact with our site.
We reserve the right to update or change any part of these Terms at any time by posting revisions here. Continued use of our website following changes constitutes acceptance of these modifications, so we encourage you to review these Terms regularly.
2. Account Information and Accuracy
To make a purchase, you must provide accurate, complete, and current billing and shipping information. Failure to update your information or to provide accurate details may result in order delays or cancellations. We reserve the right to limit or refuse any order at our discretion, particularly if it appears to be for resale or distribution purposes.
3. Age of Consent
By using our site, you confirm that you are at least the age of majority in your jurisdiction, or you have given us consent to allow any of your minor dependents to access our site.
4. Ordering and Payment Terms
All orders are subject to acceptance by Sugar SympHoney, and we reserve the right to refuse service to anyone for any reason. Prices, product descriptions, and availability are subject to change without notice. When you place an order, you agree to provide accurate billing details and promptly update any necessary information.
5. Product Information and Display Accuracy
We strive to depict all products, colors, and images as accurately as possible. However, actual colors may vary based on your monitor settings. Since our cakes are freshly prepared, some minor variations may occur, which do not affect quality or taste.
6. Fresh Cake Delivery and Shipping
Our cakes are made fresh for each order and shipped to arrive on your nominated delivery date. Delivery areas, costs, and timelines are available on our Delivery Information Page, and orders outside of our delivery zones will not be processed.
Orders must be kept refrigerated upon receipt and consumed within recommended freshness guidelines. Sugar SympHoney is not responsible for the product quality if not stored or consumed as directed.
7. Privacy and Data Security
Your privacy is essential to us. All personal information submitted via our website is governed by our Privacy Policy. We use secure processing systems and take reasonable precautions to protect your data, although no transmission over the internet is entirely secure.
8. Liability and Disclaimer
Sugar SympHoney makes no guarantees or representations regarding the accuracy, reliability, or completeness of any information or materials on this site. We disclaim all warranties, express or implied, and assume no responsibility for errors or omissions on this site.
By using our site and ordering our cakes, you assume all responsibility and risk associated with their use. In no event shall Sugar SympHoney be liable for any damages, including, without limitation, indirect, incidental, or consequential damages, even if we have been advised of the possibility of such damages.
9. Prohibited Conduct
When using our site, you agree not to engage in any activities that violate applicable laws or third-party rights, or that interfere with the operation of the website, including but not limited to:
- Misrepresenting your identity or payment information
- Attempting unauthorized access to any part of the website
- Engaging in any form of data scraping or data mining
- Uploading viruses, malware, or harmful content
Any violation may lead to termination of your access to the site and legal action, as appropriate.
10. Intellectual Property
All content on this site, including text, images, and logos, is the intellectual property of Sugar SympHoney. Unauthorized reproduction or distribution of our content is prohibited without prior written consent.
11. Cancellation and Refund Policy
Due to the perishable nature of our cakes, orders cannot be canceled once placed. Please review our Refund Policy for details on potential refunds in cases of damage or delivery errors.
12. Changes to Our Services
We reserve the right to modify, suspend, or discontinue any service or feature of our website at any time without notice. This includes the discontinuation of products, changes in pricing, or alteration of delivery terms.
13. Governing Law
These Terms shall be governed by the laws of the United Kingdom. Any disputes arising from these Terms or related to the use of our services shall be resolved in the applicable UK jurisdiction.
14. Contact Us
For any questions about our Terms of Service, please reach out to us at orders@sugarsymphoney.com.